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Refund Policy

RETURN POLICY
Return and Refund Policy

We are committed to providing you with high-quality products and a satisfying shopping experience. Our return policy is valid for 14 days. If the receipt date of your order is more than 14 days ago, unfortunately we cannot offer you a refund or exchange.

Returned products must be unused and in the same condition as when received. Products must remain in their original packaging. Please be sure to contact our customer service at help@comfylife-uk.com before returning any product, and carefully read the following policy.

1. Order Cancellation
If your order has been paid for but not yet shipped, you may request a cancellation. Transaction fees charged by the platform or payment provider will be deducted from the refund amount. Please contact our customer service as soon as possible.

Once the order is in the shipping process or has already been shipped, it can no longer be cancelled. If you still wish to return the product, please follow the return process.

2. Return Policy
We accept return requests within 14 days of customer receipt. Requests after this period will not be processed.

Returned products must be unused, unwashed, fully packaged, and accompanied by all original accessories, labels, manuals, or the order number.

The following products are excluded from the return policy: Products whose resale is compromised by use, damage, stains, odors, or missing accessories.
Please do not send products directly back to the manufacturer.

3. Shipping Costs
We will bear the return shipping costs if the return is due to the following reasons:

  • Incorrect delivery

The customer must send photos or videos as proof to help@comfylife-uk.com. After verification, we will initiate the return process and refund the return shipping costs.

If the return is due to the following reasons, the customer bears the shipping costs:

  • Personal reasons such as dislike, wrong size, wrong order, or not meeting expectations

  • Incorrect address, refusal of delivery, or delayed pickup

Note: If the returned package is not sent with a tracking system, or if the product is damaged or lost due to inadequate packaging, we assume no responsibility and no refund will be made.

4. Refund Process
After receiving and quality-checking the returned products, the refund will be completed within 5–7 business days.
The refund will be made via the same payment method used for the purchase (credit card, PayPal, Klarna, etc.). The actual crediting time may vary slightly depending on the bank or payment provider.

5. Delay or Non-Receipt of Refund
If you do not receive the refund within the expected period, please follow the steps below:

  • Check your payment account or credit card statement

  • Contact your bank or payment platform (credit card, PayPal, Klarna, etc.) to confirm the credit

  • For further questions, send an email to help@comfylife-uk.com, and we will be happy to help you

6. Exchange Policy
We only accept exchanges for obvious quality defects or shipping damage. The replacement product must be identical in model and specification.
Please send photos or videos within 48 hours of receipt to help@comfylife-uk.com to request an exchange; late requests will not be considered.

Exchanges for personal reasons (wrong size or color / dislike) are at the customer's expense. A returned replacement product is not eligible for another exchange.

7. Gifts and Promotional Items
If the order contains gifts, they must be returned together with the returned product. If gifts are not returned, the corresponding amount will be deducted from the refund.

All gifts are bonus items and are not included in the product price. Damaged, lost, or unavailable gifts will not be replaced or compensated.

8. Return Address
The return address must be obtained from customer service. Please do not return products without contacting us first. Unauthorized returns will be refused and not refunded.
Our return address differs from the address on the package label:

Recipient: PATAC GMBH-LY-FXGJ
Address: Halskestraße 22-26 Halle A4+A5
City: Ratingen
State: NRW
Postal Code: 40880
Country: Germany

Please contact help@comfylife-uk.com before returning to obtain return authorization and specific instructions.
Return shipping costs are borne by the customer; cash-on-delivery shipments are not accepted. If the refund is approved, the return shipping costs will be deducted from the refund amount.

If a replacement package is again returned, destroyed, or lost due to customer error, incorrect address, or delayed pickup, we assume no responsibility and no refund will be made.
Return delivery times may vary by region. We recommend using a trackable shipping service and purchasing shipping insurance. We do not guarantee receipt of returned products.